Frequently Asked Questions

Do you deliver the items and how long do we have them for?

Ordinarily we deliver the items for our customers the day before their event so that the catering team on site can set them up the next morning. Typically we would then collect the following morning. Any difference to this standard procedure isn’t an issue, we can be totally flexible on your requirements.

What if the number of people attending changes?

We appreciate that sometimes these things change, and where we can we’ll always aim to ensure we can add on items as required. Some things do end up outside our control however, so we ask that any final revisions are made no later than 4 weeks before the event and these cannot be guaranteed beyond the initial reservation. 

Should I order any extras?

Just to cover any last-minute changes, or if the catering team do accidently drop a glass before the event, we would recommend ordering a couple of extra items of each item category just to be safe. Unfortunately, these spares will have the be charged as per the normal items as they will still require cleaning upon their return.

What if we damage or lose some items?

Damages happen, firstly don’t panic. We wouldn’t want the worry of damages to ruin anyone’s day. As part of our service, we take a damage deposit prior to delivery, which is then returned within 7 days of your event minus any damages.

In our experience 40% of events have no damages or missing items at all and we are in a position to return the full damage deposit.

Where damages are concerned, they typically relate to a handful of missing or broken items and the replacement fees average 5% of the total order value.

Do you have a minimum order quantity?

We don’t have a minimum order quantity, however due to the delivery costs involved smaller orders may not be cost effective. In this instance, purchasing the items directly from us could be more cost effective. We would be happy to provide details of this service via email.

Do you sell your items? 

We don’t advertise our products for sale, however if you feel there would be a situation where purchase would be more suitable for you, let us know.  

How do we return the items?

To ensure the sustainability of our products, it’s important that the cutlery is rinsed before return to ensure that it doesn’t make lasting damage to the products. Failure to adhere to this will increase the likelihood of damages which will be charged. If this isn’t possible at your venue, just let us know, we can arrange for same day collections from your venue.